MoneyGram Reviews
Based on 28 customer reviews and online research, moneygram.com has a consumer rating of 2.6 out of 5 stars, indicating that most customers are generally satisfied with MoneyGram.
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1 Star(11)
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How would you rate MoneyGram?
Top Reviews
I send money through MoneyGram, they send me email " approved & money ready to pickup " but they block the money for my receiver then I tried to contact Them many many times via phone, email & complaint department but not any single response also my receiver & their agent trying to contact them.
But no answer. Then they clear money after 3 weeks with lots of frustration. This type of service means ASAP but too delayed.
Please please never use this service, lots better & fast service recommended WesternUnion, Ria etc. I will be contact for this matter to fair trading department & also current affairs.
On 5/12/20 I used Moneygram to send my son $140. He couldn't pick it up that day so I cancelled the transaction. I received an email confirmation of cancellation stating a charge will show on my account but the credit will be completed in 3 to 10 business days. It has been 27 business days. I have verified the charge with my bank showing on 05/14/20 and no credit as of 6/12/20. I have proof. I spoke with a Moneygram representative today. He hung up on me after stating the credit has taken place and there isn't anything else he could do for me. I asked to speak to a supervisor. He said he was the supervisor then repeated that he is going to end the call. I promptly contacted my bank which thankfully requested that I forward the cancellation email to him. I say thankfully as the original cancellation confirmation email mysteriously is missing from my email account. Did you know that companies can recall an email? They can and they did. They purposely erased my only "proof" that a cancellation took place. My bank is investigating. I went to the Better Business Bureau to file a complaint only to find out I am the 701st person to file a complaint against them in 3 years. Imagine how many others there are that just didn't know to file a complaint! How is this company still in business? Why isn't anyone doing anything about it? Moneygram targets poor people that don't have access to technology or have bank accounts. I only used them as my son is one of those people. Since, I set him up on Paypal. Please, somebody do something about these crooks!
Customer Reviews (28)
I had issues with their locations charging my receivers a 2% that MoneyGram agreed that they should not do.
It was difficult to register a complaint with MoneyGram; they did not seem to know how to resolve the issue; they simply did not care on both occasions. I would not recommend them.
I was not helped by your customer service. Even though I explained the reason for using your services. I felt that you did not valued me as a customer. A Good service provider will always listen and allow the customer to decide what is best for them. When asked to speak to a manager the answer given was very vague. I would love to continue using your services but for now I will be using other providers that I strongly feel have GREAT CUSTOMER SERVICE. I wish you would listen and understand your customers. Please allow us to decide how to decide use your services. After all I am an adult and in my full capacity to decide what is best for me.
It was working great until I did a refund and that was it, I'm unable to send money since
Transfers are very fast and I will give it 5 stars; however, it is frustrating when it comes to changing names for the receiver in the event the delivering location rejects the name. If the sender can do these changes online and will save some time. I suggest everyone should use MoneyGram to send money to their love ones. FEES ARE LESS IF YOU DO IT ONLINE. IT IS SAFE!
My money gram you are block I can’t transfer anymore I dont understand what You do it honesly money gram is Good transfer what I want back use money gram pleaase!!!give me one more chance
Thank you for giving me the opportunity to voice my mind.
I truly love your service and I will choose it over others.
You can improve the service to make it the best by:
-Giving the customers the ability to change the receivers without too much hustle
-Improve the over the phone service
-Increase the limit at CVS pharmacy(Actually at $2000)
-Expand to other retailers to give customers more choices
I got stuck in southeast Asia during the lockdown. And although initially I had some difficulty with setting up my Moneygram account as my situation was not the typical Moneygram service transaction, Moneygram customer service was very helpful and able to resolve all the issues and provided me with good customer service. I did have to ask to speak with a supervisor to resolve my issues but they were resolved. I have been able to transfer money to myself from the USA for a fair service fee, much, much better than what the banks were charging me.
Western union to Nigeria is just in minutes to Nigeria, same day. Why is yours 48 hours. Your fee is higher than Western Union
I send money to my mother every month through MoneyGram, the process is easy and fast, they reward you if you send money often and I like it better than other services I used in the past. I only wish they had direct bank account transfer to more banks in my home country, hopefully in the near future.
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